@Joseph-TP i already upgraded and it works! it does not show offline anymore. there is a online upgrade available, i upgrade it, then upgrade again using the given firmware, now it works perfectly....

@Joseph-TP

@Joseph-TP thank you for the reply, in the box it does not say the version, so i assumed it is v1. the topology is isp modem, going to my archer ax72, nothing special with my setup, i added the...

@Joseph-TP I am using MODEL NO.RE705X(US) which i believed it is version 1. but the firmware version listed does now shows my hardware model, what to do?