RESOLVED - by changing the modem from BT Openreach ECI B-FOCUS V-2FUb/r Rev.B to BT/Plusnet Hub 1. Clearly an issue with an obsolete modem Thanks to all for your thoughts on the issue

Hmm, been in touch with TWO PlusNet Tech Reps... one denied all knowledge of anything called "MAC Filtering" and wants to replace my modem. The other acknowledged the existence of MAC Filtering but...

Ah, thanks akewinther - that's a possibility. I'll try that. Didn't need to do that to get my old airport extreme connected, but I'll get in touch with plusNet (I might grow old waiting for them to...

Thanks Bowen98 I'm using iOS 11.4.1 I've tried both logging out of the app and deleting it and reloading it - neither make any difference The app seems to be working OK - it's when the unit (which I...

Model : Hardware Version : Firmware Version : ISP : Hi - just got a TP-Link Deco M5 hence first post! I wonder if someone can help Trying to set up the first disc all goes well until it tries to set...