@ygta Thanks for reaching out to us. VN020-F3 seems a customized version for Service Providers in the local market, which means the firmware of the router might be self-designed by your ISP....

@Eitrudy Thanks for reaching out to us. Actually, Archer VR600 support hard disk up to 5TB storage But there is an issue that if the storage of single partition in the hard disk is 5TB, it must be...

@JRQ Hi, thank you very much for the email. How to get the APP log: please go to Deco APP>Overview>three lines on the top left>help>contact us>suggestions and tick the option to "add the APP log",...

@Blue45 Thank you for your time and patience. Have you tried to change to another time zone and change it back to LA again to see what happened? And please refer to this link to change the DNS server...

@markpace501 Nice to see you again. I can assure you that it is not a firmware issue. Please refer to the reply on the other post.

@markpace501 Hi, I check on the cloud server, and somehow I still see your Deco M4 is online. So I guess everything is back to normal or have you tried something to fix this issue already? Since you...