@Bdr Hi, I see your case has been forwarded to the senior engineers already. Since they just came back from the new year vacation, there might be some delay and they will check the case and update...

@Jacksoninho Hi, thank you very much for the feedback and I have also got your email. For your case, could you please refer to the email and help me get the following pictures: A picture of Deco...

@mat_11 Hi, thank you for the feedback. May I know the model number and hardware version of your 4G router? Are all the 4 units the same model? How long have you had the routers? And which sim card...

@Wuffi84 Thank you very much and Please check the support email for further updates. And please also reply to the email directly if you have any further concerns.

@Keepertje Hi, Have you checked whether there is any device under Deco APP>More>Blacklist? If not, may I know the model number and operating system of your laptop? Is this laptop the only device that...

@lukeyp Hi， Could you please go to Deco APP>more>advanced>IPTV/VLAN, please make sure IPTV VLAN is disabled if you did not subscribe to any IPTV service. Internet VLAN ID could be left on if it is...