I followed this instruction step by step, and it is working now, share to you: http://www.tp-link.com/ca/faq-943.html

Share my experience here: when pair the two, put them in the same room , plug all in the wall socket . You can also refer to the setup video, I think really helpful:...

I see someone share this FAQ for this issue: http://www.tp-link.com/en/faq-927.html

Hi Robson-sp, is there any update on your issue? Actually you can also view the camera via could web : https://www.tplinkcloud.com/ or you can manage by the tpcamera app For further help, it is...

Yes, your firmware is the latest. you may check whether is there any firewall or anti-virus in your home wifi network or is there any special settings on your wifi router. Open ports or DMZ for the...

What's the format of your SIM card? This camera only support Fat 32 . The error message on the app says Formatting required. And what's the firmware version ,hardware version of your camera? It is...