@vmrao Is the model of the router Archer AX50 or AX3000? Is it working as a Router or an Access Point? Are the laptop and phone connecting to the 2.4G or 5G?

@L0uis Hi, sorry for any misunderstanding was caused by the "coming soon" advertisement before, as for this, we actually published a thread here:...

@RogerArcherA9 If that is the case, we strongly suggest you pay attention to the ISP line or connection next time if the issue happens again.

@NahoQuick Can you please confirm when the 2.4G stops working, are you able to see it on the devices? Can you connect it back? How did you recover the connection? Try to modify the wireless settings...

@obiwan_kenobi Can we confirm which step did you stuck with when configuring the VPN Client on the AX20? What kind of VPN you are using, OpenVPN or PPTP VPN? Please check the size of the VPN...

@Vitolinx You can also get the beta firmware from the below post: https://community.tp-link.com/en/home/forum/topic/241534