@jamessmith1234 What is the model number of the router? You can find it on the device label. When you download the printer controller utility and unzip it, can you find a guide in the folder, try to...

@John332 What if you login to the web interface of the A6, go to WAN page and hit disconnect, then connect, will it connect back? BTW， what is the WAN connection type on the A6, is there a WAN IP...

@DrJulius You are correct, that was what I mean. While we can escalate your case to the support engineers to investigate first since my previous suggestion will leave your whole house without an...

@aamir1289 Below is a setup video for your reference to install your wireless router: https://www.tp-link.com/support/setup-video/ But if you still failed, please refer to the troubleshooting...

@darkroomguy If the Archer C5 is provided by ACT Fibernet, you may need to check with them if the router firmware is customized to their network. If that is the case, I'm afraid you cannot connect it...

@Sam_Nepal What is the symptom of the freezing issue? Please try to describe the LEDs status when it freezes, can you see its wireless network when it freezes? You can try to reset it to factory...