@FergusPK Hi Fergus, please refer to the below instructions to check the basic settings on the AX10: https://www.tp-link.com/support/faq/1557/

@Viision96 When the smart devices lose the 2.4G connection, and they failed to reconnect, what is the error message? Can they still find the 2.4G network in the Wi-Fi list? May I know the detailed...

@thinkappleone Kindly refer to the below guide to configure the IPv6 on the C7 router again: https://www.tp-link.com/support/faq/1525/ If the connection still fails, please confirm again if the IPv6...

@aaron91795 To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

@ChintanB Generally, if there is no word mentioning that this firmware cannot be downgraded to the precious version, then you can do it. While as for the auto-reboot issue, we still want to know...

@VladislavK What's the specific OS version of the Big Sur? Please show us more details about this "can't add it to Big Sur printers." issue, some screenshots would be helpful for the issue...