@Vikalp Can we have the model number of the Jio modem router? Is it possible to connect the AX10 directly to the cable line bypassing the Jio modem router, and build up the internet connection?

@Cawsie Thank you very much for getting back with the detailed info. Kindly give it a go to disable the Smart Connect while leave the Onemesh on, then monitor again. To locate this issue and try to...

@Dagget The engineer will work with you as well, please check your email box.

@GeoGeo Sorry to know you are still encountering an issue. Our engineers will investigate this with you via email, please check your email and respond.

@Cawsie Thanks for reporting the issue to the community. Except for the note 10 plus, how about other devices connected to the network? Will they connect to the internet properly when near the RE?...

@ChandreshParmar Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it behaves abnormally? Try to hard reset it by holding the reset...