@FernandoC Hi, sorry to tell you that we can provide an English service for global users now. You are suggested to contact the local tech support to get some suggestions....

@wasikhan Apologies to respond late. Please help confirm some details, we will try to figure it out ASAP: 1. Ensure you are running the latest firmware on your MR6400 first. 2. When you mention the...

@Yoapk Do you mean you can build up the internet connection with the same username and password on another router but not on the A10? As per the log you attached, it shows a bad username and...

@enginestarter Yes, TL-WR940N could give you the Parental Control settings which is similar to the settings on the Archer C2, that might be the reason why the chat support gives you other options. As...

@enginestarter Do you mean the old router provided by BT is a modem only device, it cannot work as a router, and you want to purchase a wireless router that can work with that modem? May I have the...

@tomyummmm Hello, may I know who is your ISP? What is the WAN connection type on the C6, Dynamic IP or PPPoE? What is the internet LED status when you lose the connection, is it green or orange? Is...