@bigearsman Hello, sorry to hear that. If that is the case, we will escalate your case to the engineers and they will email you, if you are willing to do further analysis, please check your inbox and...

@Blue_Warriors Hello, thanks for bringing this up. Please confirm what do you mean by router restarting, are all the LEDs turn off then on automatically and the internet on it will temporarily down...

@Cacha21 @metalizex @oroechimaru @4saken Hello all, thanks a lot for the details you've provided, and sorry to respond late. Can you please help confirm if the ping spikes only when you are playing...

@beb25 Hi, you can jump to the latest firmware directly. ^_^

@mac13 Hello, is your problem exactly the same as Wicklo’s? Does PLDT give you a modem router and how about the WAN IP address on the AX3000 when the internet stops working on it? Besides, please...

@Wicklo Hi, thanks very much for all the details you've provided. Please try to change the WAN DNS server on the AX3000 to 8.8.8.8 and 8.8.4.4, then reboot both your ISP' modem router and the AX3000,...