@Mcmcmc Hello, you can connect your device to the cable modem directly to verify whether you have the same latency issue. On the Deco app, go to the More-Advanced-UPnP page to enable it. Besides, you...

@fmajzels Hello, we are sorry for the trouble caused; we will do further analysis and try to fix it. 1. What is the current network diagram? What is the operation mode of the Deco M5? 2. What is the...

@Dougleigh Hello, there is something wrong. Please refer to the picture attached below: Note: You wrote 192.168.101.158 as the static IP address of the RE450, so the IP address of your smartphone...

@DreeDex Thanks for your information. We can do some troubleshooting first and verify whether we can figure it out. 1. What is the current led status of this Deco? 2. Try to hold the reset hole for...

@kosmass2001 Hello, the wifi password is the password of your main router. Or you can go to control panel-network and internet-network and sharing center-change adapter settings, and you can see...

@DanielM. Can it detect any wireless networks now? If there is no wifi detected, try to change the wireless setting of the main router, like wireless channel or channel width; If it is connected to...