@robert0881 Hello, as for the double NAT issue, you can open the port for your son's xbox. Below is the instruction to enable port forwarding on MR400. https://www.tp-link.com/support/faq/1675/ You...

@Luca7788 Hi Luca, we will do further analysis to locate this issue and try to figure it out. 1. What is the led status of MR200 when it stops working? With the SIM card inserted into the cellphone...

@Yosemite Hello, when you choose to add under Address Reservation page, you will see some information to be filled, including MAC address, IP address and description. You can add a description for...

@SteveL93 Hello, you can update this firmware manually. And you can change the DNS server to 8.8.8.8/8.8.4.4 to give it a go. After that, please verify whether you still have this issue. Good day.

@Tik Hello, the firmware issued February 25, 2020 is the first firmware released for the newly made Decos coming off the factory line now. Compared to your current one, there is no new features...

@Lars86 After the firmware update, there will be a free trial of the HomeCareTM Pro function for 3 months. After trials end, you can subscribe to HomeCareTM Pro or turns to free HomeCareTM Limited.