@Oberott Sorry for the inconvenience caused here. I somehow missed your thread so that we failed to offer help in time. We will keep working to optimize our products and improve customer service....

@Steve5000 Hi, please provide the information below so that we can locate this issue and sort it out. 1. What is the current network diagram? 2. What is the bandwidth you paid for your ISP and what...

@farhann Hello, we found that you raised a ticket email in the meantime, cause my colleague has done the basic troubleshooting with you, our engineer will take over your case and try to figure it...

@Copenhagen Has NAS obtained a valid IP address and gateway? Try to ping it from a local device which connects to the Deco M5. Try to connect the NAS to the LAN port of Deco M5 directly and verify...

@LuluLink Hello, the 1.4.2 is the firmware released for those customers who had updated the 1.4.0 firmware, which fixed some minor bugs. Now the 1.3.1 is the latest one, and newer firmware will come...

@GoranAhlberg Hi, thanks for waiting. Our engineer sends it to you. Please check your inbox.