@SteveAb What kind of name you wanna change? Is it the device name or the network name? You mentioned you logged into the web UI and found that the firmware is up to date, it should be fine then. Why...

@smithclarkson The model number is printed on the back of the actual device. The host wifi password is your main router's wifi password; if you do not know it, you need contact their tech support to...

@Wei_Hong0608 With your device connected to the extender, try to ping these websites which you can not access and please show us the ping result. What about other devices? Do they all have the same...

@MALAK123 What is the current issue you have? How can we help you?

@umar51 You mentioned that RE650 only works on 5GB, but the led for 5GB is off; is that a typo? What is the current led status of RE650? Can you get internet from it now? Please log into the web UI...

@FrankyNep It is not suggested to use Deco to boost wifi signal because of the distance, obstacles. You can use the outdoor access point to build a point to point connection and provide internet....