Forums/
5G/4G Routers
2020-02-21 12:25:19
@Touceda Thanks for your valued reply; Regarding this unstable connection issue, we released a firmware which you can install and take some time to test the performance. We will email you the...
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Forums/
Mobile Wi-Fi
2020-02-21 12:17:10
@RJP450 Hi Roland, try to change the wireless settings, including wireless channel and channel width. You can use channel 1, 6 and 11, channel width as 20MHz. And you can upgrade the driver of the...
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Forums/
Kasa Smart Plugs
2020-02-21 12:13:12
@Kiwifruit Thanks for your valued reply. We tried to check the status at our end, we found that the plug lost connection at 11:00 this morning. UTC+08:00; We suspect that the main router may block it...
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Forums/
Tapo Smart Plug
2020-02-21 12:07:10
@Crad20 Thanks for your updates, I confirmed with our engineer, the away mode does take effect during 19:30-24:00, while even if you set up from 7:00am-23:00, the away mode should work since 19:30....
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Forums/
5G/4G Routers
2020-02-21 11:45:32
@MaWi Hello, there is a new released which you can install and verify its performance; If it still does not work, we will get some logs to do further analysis and try to fix it. Our engineer will...
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Forums/
Wi-Fi Routers
2020-02-21 11:42:24
@WalterX Thanks for your reply. From your description, it seems that the actual performance of the mesh network is not good; even though the signal is full, the speed is still slow. You can contact...
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