@stillthewater Thanks for your reply, it seems that you have done some basic troubleshooting but still no avail. May I know what is the OS version of your Windows 10 computer? When you hear the...

@Mtbin2 Hello, to protect security and privacy, each kasa smart device can be bound to one account only. While multiple devices can access the same device at the same time with the same cloud...

@wtf You can connect the IOT devices to the guest network, and then get their IP address. In the meantime, please connect your computer to the main network and try to ping the IP of the IOT device....

@josve It should be tplinkdeco.net, not tplinkwifi.net. With your computer connected to the Deco directly, please click here to get the IP address and gateway. Try to ping the gateway of Deco and...

@Jyaku @mimitchi @havocwreaker @Fusic @nenesherm Done. Please check the message page on the user info page. Good day.

@Muki Thanks for your feedback. We have released a beta firmware which you can install and test the performance. I will email you the download link later. Please check your inbox. Good day.