@Geoff103 Thanks for your requesting. It is rare that all the 5 smart plugs are unreliable, so I assume that it is the common wireless connection, which we can do some troubleshooting on it. First,...

@hugetony Hello, for your information, with the APP upgraded, there is no toggle to turn on/off the remote control in the new APP, while it is enabled by default after the initial setup. 1. For the...

@Howler Hello, for your information, with the APP upgraded, there is no toggle to turn on/off the remote control in the new APP, while it is enabled by default after the initial setup. While if you...

@ujaus Thank you very much for your valued reply. Our engineer will contact you later and will help you to fix it. If you are willing to do further analysis, please check your inbox. Please wait a...

@dmetchev Whether the STB works by connecting to the WDS router by wirelessly depends on its own settings requests. For example, if the IPTV type is bridge, then it won't work, cause the WDS router...

@aashishvanand Update: Hello, thanks for the update. Firstly, Deco device is a network device or system, just like your PC, it will need to resolve or send the DNS request to one or several of those...