@Bjups Can the HDD be detected by the Archer C9 with it plugged into the USB port? What is the capacity and format of it? Please show us a screenshot of the spinning HDD page to us. Thanks in...

@rainfactor Thanks for your valued reply, glad to hear that you figured it out finally. Now you can enjoy the internet with the Deco M5. And if need more help in the future, do not hesitate to...

Hi @flipflap, the 2.4GHz and 5GHz network use the same network name and cannot be different now; and we can create new networks on the Deco app by adding another set of Deco units, but fpr the same...

hello, @Arnoldpuan, can you get internet directly from the existing router? If so, you do not have to setup PPPoE on the Deco, instead, you can choose dynamic IP; Usually we connect the Deco to a...

@Nir_l228 How many Deco units do you have in total? With Deco app opened, are you online and work properly? Or is there any error message? Besides, what is the current led status of the Deco units?...

Hi @ief , thanks for your reply and your effor to do the troubleshooting with us. Please feel free to contact our tech support with the thread link attached and the serial number and proof of...