@Mickyd59 What is the led status of the Archer VR2800? What is the current WAN IP and gateway of VR2800? Please show us a screenshot of the status page. Meanwhile, if the ISP is sky, you can choose...

sorry to repsond late. It failed to ping google.com, and no internet access; At that time, did it obtain valid IP address and gateway from the VR1600v? Can it ping the gateway of the Archer VR1600v...

@Mohamed773 What is the country version of the TD-W8961N? It is printed on the bottom label. Meanwhile, below is the download link of the firmware for TD-W8961N....

@Kamo2k Thanks for your reply. It takes a long time to get the replacement; have you ever called them and get some updates?

@Brausmith Thanks for your reply. Please contact our tech support via email to verify whether the replacement is qualified. For your information, the serial number and the proof of purchase are...

@MalcB You are very welcome; That would be great that sky Q box decided to make some changes. You can take some time to test its performance. Any further problem, please let us know.