@Djratone Email received. The support engineers will reply to you soon to help address the issue and provide a solution.

@Djratone When connecting to the Surfshark VPN server on the phone with 4G/5G, did you use OpenVPN Connect software or software from Surfshark? We need to make sure you can connect to the server with...

@Phelix102 Thank you very much for informing me with additional details. Please do let me know if the issue persists after a factory reset and reconfiguration.

Hello @Djratone Thank you for reaching out to us and welcome to the TP-Link community. Please go through this troubleshooting article to check if you can connect to the Surfshark VPN server. Please...

@tonyjp2022 Hi Tony, Good to know the Tether App works fine with the router now.

@BuzleaPaul Thank you very much for getting back with all the details. If that's the case, I believe you've already done what you can, and it's OK to check with the retailer to see if they can help...