@Downlands1 @Onelasthing Hello, for your information, there is no toggle to turn on/off the remote control in the new APP, while it is enabled by default after the initial setup. While back to your...

@Ewinzi Thanks for your reply. If still the same, I'm afraid that there may have something wrong. You can contact our tech support with the thread link attached to check the warranty service....

@AMG1 Thanks for your reply, glad to hear that it works for now. Solid green light means that the camera should be fine, but get stuck for some reason on your case, in this way, we are able to remove...

@Bloom What is the current network topology/diagram? Is there any device connected to the blue port of the router? What kind of network connection provided by ISP? Like the ethernet connection or the...

@Ohh Please double check their IP address and default gateway. Make sure that they are in the same subnet. Try to ping each other via the IP address; and please show us the picture of ping results....

@Staybe What is the model number of the router? Try to do a PPPoE connection on your computer with it connected to the modem directly to do a comparison test. Click here to get the instruction. Note:...