Hi, We can do some troubleshooting first and try to fix it. With the modem connected to the WAN port of the C6, what is the light status of it? When the internet does not work, please login to the...

Hi, Below is the download link of the firmware: https://www.tp-link.com/support/download/td-w8961n/#Firmware Try to hard reset it by holding the reset button for 10s with it powered on and...

Thanks for your reply. Cause the error code cannot be fixed via the troubleshooting we have done. To solve your problem quickly and provide a solution, it is suggested to contact the retailer to...

You are welcome, glad to help you. If need more help in the future, do not hesitate to contact us. Nice day.

Hi, You can use the engenius station 5 to extend the wifi range, like C3150--engenius station 5-a )))(((engenius station 5-B--c3150. While for the engenius station 5, we are not familiar with it, it...

Hi, Except the IP address, you can login to the web interface of the domain name which is tplinkwifi.net. If still the same, with the laptop connected to the 940N, please check its IP address and...