Hi, Please check the insight history on the Deco app and confirm which profile is running; If there are multiple devices existed in one profile, please check which device tried to access the...

Hi, Theoretically it will work with them connected like a star network and Deco works as an access point. https://www.tp-link.com/support/faq/1794/ Back to your case, we will do further analysis to...

Hi, Sorry to tell you that the Deco M9 plus does not support PoE power supply. https://www.tp-link.com/home-networking/deco/deco-m9-plus/#specifications It can be powered on via the external power...

Hi Paolo, glad to hear that it works properly now. Thanks a lot for your valued feedback. FYI, you need click the dropdown list ( the triangle icon) to get it. Hope you enjoy the internet now, and do...

Hi， You can reboot the whole system, including the modem and the Deco units. When the Deco shwoed a red light, did app show offline? At that time, can you access internet from the modem directly?...

Hi, Thanks for your feedback, sorry to hear that it still does not work. Please check your inbox and our engineer will contact you later and try to fix it. Good day.