Hi, The default username and password should be admin and all in lower case. If it does not work, you can hard reset it by holding the reset button/hole and then relogin with the default userid and...

Hi, The tpPLC utility supports Mac OS 10.7-10.12, while we have tested that it can work with Mac OS 10.13. https://www.tp-link.com/en/support/download/tl-wpa8630p-kit/#Utility Is there anything wrong...

Hi, With Mac filtering function disabled on the main router, connect the range extender to the main router, and then find the Mac address of the extender on the web UI except the one which printed on...

Hi, With your device connected to the RE590T directly, can you access internet from it? Please check its IP address and default gateway obtained by it. Below is the instruction....

Hi, Please locate the extender 3 meters away from the main router and then relogin to the web UI to scan the home wifi network. Try to rescan it for serveral times. Still the same, change another...

Hi, What is the light status of the RE355 when this issue happens? And can you access internet from the RE355 at that time? Please check the IP address and default gateway obtained by your client...