Hey, how did you ping the router? Please show us a picture of the ping result. Meanwhile, it is suggested to ping the Internet IP of the router remotelu and check whether it works. Any updates,...

Hi, May I know who is your ISP? What is the light status of the C1200 when the connection drops out? Can you get internet from it via wired cable at that time? Please connect your device to the modem...

Hi, Thanks for your valued reply, and seems that we found the root cause. You can buy a new cable which can handle 1000Mbps, and then take some time to do a test. Any updates, please let us know....

Hi, Sorry for the inconvenience caused here; we can do some troubleshooting first and try to fix it. After you logged into the web UI, please go to DHCP-DHCP client list and refresh this page. After...

Hi, The firmware need macth its hardware version, otherwise it may ruin the device itself. Meanwhile, sorry to tell you that it is against the warranty. If the current router works fine with the...

Hi, Rinoa, thanks for your valued reply. From the pictures you sent, the wireless link speed affects the speed; FYI, the actual wifi speed is almost 60% of the wifi link speed, in other word, actual...