Hello @Jay27 Is the internet connection on the A7 stable when the DDNS disconnects? Please check and make sure the network connection is stable and that there are no connectivity issues. Meanwhile,...

RandoMan wrote @Kevin_Z I've found the underlying cause, if I disable the, ipv6 authentication of pppoe use the same session as ipv4, fixes the issue for me. @RandoMan Can you please explain this in...

slads wrote @Kevin_Z Thank you for your prompt and helpful reply Kevin. Per you suggestion I looked at the VPN Cient troubleshooting link and noted it mainly referred to OpenVPN whereas I had been...

@sgostev Good to know that. We will report it to the engineering and ask them to look into this further.

@TheOneGuy Thanks very much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into...

@jerick120 Can I have a screenshot of the web page that displays the debug firmware with a watermark? Please also provide the device label on the router. You could mask the MAC and SN for any...