Hi, You can see 2 wifi networks now right? Please check which one is listed on the Deco app. Meanwhile, please confirm the firmware version of the Deco units, ensure that the firmware are up to date....

Hi, Is there any error message if you cannot update the Apps on iOS 12.2? Do you have any other iPhone which is not 12.2 to do a comparison test? Meanwhile, with antivirus enabled, please click...

Hi, FYI, the Deco M4 does not support DMZ yet, while it supports port forwarding. Regarding to the double NAT issue, you can setup the port forwarding for the Xbox. M4 does have firewall, and cause...

Hi, Could you please show me a full screenshot of the advanced-status page when the C3150 stops working? Meanwhile, please go to system tools-system log- save log and export it to us. Besides, when...

Okay, thanks for your cooperation and understanding. We are working on it, any updates, we will let you know. Good day. Fraxlin wrote Ok then, I'll wait, the most important thing for me is stability...

Hi, Great to know that. After you reset the smart plug, you are able to configure it with kasa app; Then it will work properly. If need any further help, do not hesitate to contact us. Good day....