Hello, Sorry for the inconvenience caused. Back to your case, please try to login to the cloud website with your cloud account first and check whether it works. https://www.tplinkcloud.com/ After...

Hello, Thanks for your valued feedback. Right now, the Deco app can be controlled by While we will forward it to our R&D department and then they will work on and evaluate the feasibility. Good day.

Hello, What is the model number of your Deco unit? And back to your case, sorry to tell you that there is no option to separate the guest network from main network. While we will feed back to our R&D...

Hello, With your smart phone connected to the Deco M9 plus wifi, can you access internet? To detect the existing network, please login to the Deco APP with the related TP-Link ID. You can give it a...

Hello, Sorry to hear that, while back to your case, there is no such issue reported by our customers yet. And cause other devices work properly, the Deco mesh system should be working fine, it seems...

Hi, what is the current network topology? Cause the computer cannot see other devices, it is suggested to verify whether they are in the same subnet. Otherwise, they won't access each other directly....