Hi, What's the Internet connection type and IP address? If IP address is 0.0.0.0, it might be that you've entered wrong info. The defails like username and password are from your internet provider....

Hi, Not recommended. Cannot guarantee it will work.

Hi, Do you mind share the screenshots of your parental control settings?

Hi, What's the operating system of your computer?

Hi, If you click "5GHz" at the upper right, nothing happens? From the picture I see "5GHz" is grey out. Usually if you click it, it turns blue--highlighted.

Hi, The speed test on the App is 36MBps? Please connect a PC wried to the Deco and test the speed on www.speedtest.net. If it's 65MBps or close to that, then it means the connection of Deco is fine....