Vettesale wrote @Kevin_Z I'm having a similar issue with my AX11000 purchased refurb through Amazon. When trying to add to my TPLink account, the error message is " Operation failed. The device is...

@YazeedM Are you configuring the OpenVPN server or client on the AX6000? It cannot be the server and the client at the same time. If you configured OpenVPN server on the AX6000, please check this FAQ...

@Loborojo That means the MR70X connects to your ISP modem with a proper negotiation speed if the internet negotiation port shows 1000Mbps. Are there similar settings on the MR70X such as QoS? You may...

@Loborojo Can I know its specific model for the Mercusys AX1800? I'm not sure if it has some settings or displaying menus as we described in the following article, please try to confirm: What if my...

@AX11000-Owner Can you please check if you can upgrade the beta firmware we provided in this thread and monitor the connectivity? Please let me know if it helps or not.

@zazazas If that is the case, I would like to escalate the case to our support engineers to investigate further, please check your registered email box and follow up. Thank you.