Hello @sabbirmisbah Can I know who is your ISP? Do you have internet access when connecting to the ISP modem? If yes, please follow the troubleshooting guide below to make the router connect to the...

Hello @Bgf12 Can I know which channel are you using when it is working? When it stops working, you can still see the 5G network, but fail to connect to it? What is the error message? When did this...

Hello @geoB I believe the TV is trying to connect to the 2.4G network, right? After you entered the correct password, what was the error message on the TV? Please ensure the TV can connect to other...

Hello @Cesarini30, I'm excited to inform you that the official firmware for the AX11000 with the VPN Client feature has been released now, please check for the updates on your AX11000 web GUI or via...

lphoenixl wrote @Kevin_Z Good evening and thanks for putting time and effort in this. I'm trying to install the beta FW, but unfortunately the upgrade is not going through. The error i'm getting is...

Hello @Krugz Sorry that we still don't get any notice from the engineering team when will the official firmware will be available for the EU hardware. BTW, as I can confirm from the local website,...