@BennyBicknel Are there any other devices that can be used to test the wired connection from the AX1500? Can I have the exact model of the Realtek PCIe adapter? Please update and install the latest...

@Shivi What is the model number of the TP-Link device? Is it a router or access point? You can find its model on the bottom label. If it is a router, please follow the troubleshooting suggestions in...

@JithenderReddy Do you mean it is a gigabit switch that connects to the LAN 2 port of the AX73? What is the brand and model of it? Please check if there is a setting on the switch to change the...

@MatusSulir The Wi-Fi On/Off button takes effect on both 2.4G and 5G networks. There is currently no option to configure that to take effect on only one band.

@EtzelCalderon Generally, if it shows your router firmware is up-to-date on the router web GUI, that means you are already on the latest official version. May I know the correct model of your router?...

@roterigopt To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to...