@djrtnyc Apologies as I am running out of solutions if you've gone through all the troubleshooting suggestions we provided here. I know this can be frustrating and as much as I want to help I would...

@Mozard Hello, please refer to the troubleshooting guide we provided in the below link to review all the settings on the C60, especially the QoS settings:...

@AmazingMiki Glad to hear the HD has been recognized by the router successfully after powering it on by an additional power socket. Regarding the folder display issue, can I confirm the below? 1. How...

@jigglyjagg Hello, when did you purchase the router? Try installing a Wi-Fi analyzer on the computer, then search and review the 2.4G and 5G signal of the router, please show us the signal strength...

@JC0309 terziyski's previous reply is very specific and his suggestions are good and professional. If I may ask, I want to confirm what are the LEDs' status on the 2 Deco M9 units, are they both...

@KennyMcCormick Please go through the troubleshooting suggestions below then report back with some more information as requested: Router Disconnects from Internet