@ganeshahv Is the iPhone 12 connected to the 2.4G or 5G network? How about trying the other? The issue you reported sounds abnormal, we would like to escalate it to the support engineers, they will...

@MikeinElma Thank you very much for getting back with the router logs. Can you please send it to the email? The ticket ID is TKID211113431.

@AntoniH Thank you. Just to confirm again if the internet is down or it disconnects randomly after the firmware update? How about the LED on the AX10, will the LED color change to orange when the...

@akrthod Hello, did you send the email to support.forum@tp-link.com or any other email account? Please let me know if there is still an issue.

@TakumiAndCo Do you mean the issue was resolved by configuring Address Reservation on the AX20 for the two phones? Please let me know if there is any issue.

@alfische Hello, we recommend reaching out to the support engineers again, so they can work with you in looking into the issue further or help with the solution again.