@Artzox Hello, do you mean you didn't get the email from the support engineer? I thought they contacted you weeks ago, while there is no further follow-up from you, please check again.

@dev_ninja terziyski is correct. When downloading and installing the firmware on the router, you need to verify first you downloaded the correct firmware for your device. Please check the device...

@tonyrayo Hello, thanks for your request. This has been recorded in our system, so I guess there is no need to feedback again. However, if you still want to highlight this request to the team, you...

@routadu To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

@MayBe88 We will still suggest you try with a different cable between the modem and the AX11000 first to confirm if that will help. Can we know the model of the ISP modem, please? To locate this...

@borgph Thank you very much for your suggestion. So far there is no news regarding that, but that has been aware of the desired feature.