@Kathy_Z hi there i have that problem and I want a solution to it and the tools you are talking about . This is my device information in photos. my mail is morhafnextlevel@gmail.com Please reply...

@andylee did you upgrade it M7350 ?

@Sunshine provide me with the current Firmware for the router

@Kevin_Z sent tool to me plz Kevin_Z wrote Hi, I found that there is a tool can be used to flash the official firmware first, I will send you the instruction to update it. You can give it a go once...

can you help me @Kevin_Z

@Kevin_Z Give me the tool?.plz