@wzis Try updating to VX230v(AU)_V1_240114 release first and upon successful update next use VX230v(AU)_V1_0.16.0 Build 250624. Use this guide (Case 1) for a reference.

@Harutolist Refer this thread. Probably very soon you'll get this update via cloud update for your AX53.

@Pankajuuuuu This is normal and it happens when a new FW has been released, but it's not published on the global support portal yet.

@KarloVranjes So this was working before, but one day stopped. Now you say it doesn't work neither with older or with the latest firmware. Probably it's good idea to troubleshoot this issue with your...

I am bringing this topic up, because the FAQ document (How to Find the Hardware Version on Your TP-Link Device) has been updated on 06.03.2026. The old version included a description how a user can...

@wzis You didn't mentioned what's the VX230v current FW region and FW version. The FW region can be determined by the VX230v bottom sticker: