When I connect an NTFS 12TB hard drive to the USB is doesn't shown up as a Connected USB device, but I can connect to it on the local network via MacOS 12.5.1, Windows 11 and Android 12 perfectly. Is

I have a Sipgate account and when I enter the details on the Deco app it says "Success", but then remains Offline. It works fine using the details through a web browser and is activated but not on the