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App only functiona when in same WiFi as plug

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App only functiona when in same WiFi as plug

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App only functiona when in same WiFi as plug
App only functiona when in same WiFi as plug
2019-06-23 16:45:32
Model: HS100  
Hardware Version: V16
Firmware Version:

Hi!

I’ve got 2 smart plugs and seem to only be able to control the plugs from the app whenever I’m in the same WiFi. Is that how it’s suppose to work?

 

 

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Re:App only functiona when in same WiFi as plug
2019-06-24 01:20:09

Hi,

 

The HS100 supports remote control.

 

First, please go to device settings page to check whether you can see remote control option. And try to enable it; If failed, please show me is there any error message. 

 

Then you can reset the smart plug by holding the settings button for 10s. The instructions to set it up as below: 

https://www.tp-link.com/support/download/hs100/#video

 

After that, please test whether you can control it remotely.

 

Good day. 

 

 

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