Home Network Community > Wi-Fi Routers > Problem with tp link ID
< Wi-Fi Routers

Problem with tp link ID

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Problem with tp link ID

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problem with tp link ID
Problem with tp link ID
2023-09-29 21:53:31
Model: Archer AX73  
Hardware Version:
Firmware Version:

Hello i have problem. When I want to add a router to tp link cloud, I can't add it because I'm not the owner. what should I do?Problem tp link id

  0      
 
  0      
 
#1
Options
7 Reply
Re:Problem with tp link ID
2023-09-30 08:41:28

Hey there @Nitram18 

 

Could you please tell whether you're actually the owner? If so, it means that the router is already linked to another TP-Link ID account and the only option you have is to reset the router to its default settings. You can do this by holding the reset button on your router until the power LED blinks. After that, you'll need to configure your router again and then connect it to your TP-Link ID.

If you're not the owner, then you can ask him to add your account to the manager list. 

If you found my post helpful or useful, please upvote it by clicking on the corresponding button under my post.
  1  
  1  
#2
Options
Re:Problem with tp link ID
2023-09-30 09:12:17

  @endless_despair Hello, 

I am the owner. I reset the router to factory settings and still can't add it. I have done a factory reset several times. I also have a TP link repeater and I added it for the first time without a problem.
  0  
  0  
#3
Options
Re:Problem with tp link ID
2023-09-30 13:35:00

Hi @Nitram18 

 

Could you please specify the firmware version installed? Please share a screenshot in "Advanced" > "System" > "Firmware Upgrade" section.

If you found my post helpful or useful, please upvote it by clicking on the corresponding button under my post.
  1  
  1  
#4
Options
Re:Problem with tp link ID
2023-09-30 13:46:01

  @endless_despair ok

  0  
  0  
#5
Options
Re:Problem with tp link ID
2023-09-30 13:47:40

  @Nitram18 

  0  
  0  
#6
Options
Re:Problem with tp link ID
2023-10-02 14:03:34

Hi @Nitram18 

 

Thanks! I've seen some feedbacks on that issue on other forums from different users.

@Kevin_Z or @Sunshine can you please help us with that? Could it be related to some issues with TP-Link Cloud? 

If you found my post helpful or useful, please upvote it by clicking on the corresponding button under my post.
  0  
  0  
#7
Options
Re:Problem with tp link ID
2023-10-07 10:17:56

Sure. @endless_despair 

 

Hi @Nitram18, is this AX73 brand new when you purchase it?

 

Can you confirm if the factory reset was successful? When you hold the reset button on the router, please make sure the Power LED blinks off and then steady on.

 

If the reset was successful but you still cannot link it to your account, please email support.forum@tp-link.com and provide the following information:

1. Proof of the purchase.

2. Picture of the device label on AX73.

3. MAC address of the AX73.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#8
Options

Information

Helpful: 0

Views: 880

Replies: 7

Related Articles
TP-Link ID
913 0
 Problem with Tether and TP Link ID
238 0
Tp link id login
308 0
 Problem with CLOUD, Tether and TP Link ID
183 0
Unbind previous TP-Link ID
986 1
My tp link id is not bound in my device
11499 4
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.