Unable to connect ISP

Unable to connect ISP

Unable to connect ISP
Unable to connect ISP
18 hours ago - last edited an hour ago

I just bought a ER707-M2 and for last two days I been trying to connect my router setup (PPPoE) to ISP(TPG) and it keeps falling.
As soon as I plug in the old router and it works.

 

i have set the correct user name and pw as well.

it keeps giving me a timing out error. 

 

any help would be appreciated.

 

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#1
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1 Accepted Solution
Re:Unable to connect ISP-Solution
an hour ago - last edited an hour ago

Hi @Susith 

Thanks for posting in our business forum.

Susith wrote

I just bought a ER707-M2 and for last two days I been trying to connect my router setup (PPPoE) to ISP(TPG) and it keeps falling.
As soon as I plug in the old router and it works.

 

i have set the correct user name and pw as well.

it keeps giving me a timing out error. 

 

any help would be appreciated.

 

Clone the MAC address of your last router to the new router's WAN.

Or contact your ISP to release the stored MAC address.

Or turn off the modem for 10 minutes and boot up with the new router connected.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Unable to connect ISP-Solution
an hour ago - last edited an hour ago

Hi @Susith 

Thanks for posting in our business forum.

Susith wrote

I just bought a ER707-M2 and for last two days I been trying to connect my router setup (PPPoE) to ISP(TPG) and it keeps falling.
As soon as I plug in the old router and it works.

 

i have set the correct user name and pw as well.

it keeps giving me a timing out error. 

 

any help would be appreciated.

 

Clone the MAC address of your last router to the new router's WAN.

Or contact your ISP to release the stored MAC address.

Or turn off the modem for 10 minutes and boot up with the new router connected.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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