Iot tuya devices cannot connect to my router
Iot tuya devices cannot connect to my router
Hi tplink support. My be800 till now still cannot resolve the router not linking to my smart devices. This is a singapore sg version.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello@Jun9889 ,
Welcome to our community.
May I know if your network topology diagram looks like this:
ISP modem—BE800 )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection)
Is there any error message when you try to connect the Tuya devices to the router?
Typically, IoT devices connect to the 2.4 GHz network. Are you connecting your IoT devices to a separate 2.4 GHz network?
Or, please enable the 2.4 GHz guest network for testing.
Best Regards.
- Copy Link
- Report Inappropriate Content
Hello@Jun9889 ,
Welcome to our community.
May I know if your network topology diagram looks like this:
ISP modem—BE800 )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection)
Is there any error message when you try to connect the Tuya devices to the router?
Typically, IoT devices connect to the 2.4 GHz network. Are you connecting your IoT devices to a separate 2.4 GHz network?
Or, please enable the 2.4 GHz guest network for testing.
Best Regards.
- Copy Link
- Report Inappropriate Content
There is no error message but the devices would stay disconnected. At times when u switched off and on it may connect back for a short while then disconnected again.
- Copy Link
- Report Inappropriate Content
@Joseph-TP did that. It did not work.
- Copy Link
- Report Inappropriate Content
Hello@Jun9889 ,
Thanks for getting back to me.
Have you tested the other 2.4Ghz clients? Can they access the internet stably?
Alternatively, please connect the Tuya device to a different network for comparison. To confirm whether Tuya devices cause the problem.
- Copy Link
- Report Inappropriate Content
Other wifi router 6 routers able to link to my tuya app and reconnects with it after restarting. Be805 too. Only be800 have this issue. Till now not resolved.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hello @Jun9889 ,
Thanks for getting back to me.
It seems that you have six other routers. Have you created an EasyMesh Network among all your routers? If possible, please reposition the BE800 to eliminate connectivity instability caused by its current location.
The BE800 may receive a new firmware update soon, so please keep an eye out for it. If the connectivity instability persists, we recommend contacting local support for further assistance.
- Copy Link
- Report Inappropriate Content
Yes did all u said. It is a 2.4ghz issue with tplink be800.
- Copy Link
- Report Inappropriate Content
Anything testing firmware for now?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 559
Replies: 11
Voters 0
No one has voted for it yet.