Can’t setup my router

Can’t setup my router

Can’t setup my router
Can’t setup my router
2025-10-11 16:18:37 - last edited 2025-11-16 14:21:52
Model: Archer BE400  
Hardware Version: V5
Firmware Version: Ss

Hi all I've bought a new router and connected it as per video but it's saying my router isn't connected to the browser yet the cable is in the correct sockets. Many thanks 

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#1
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Re:Can’t setup my router-Solution
2025-10-13 03:30:15 - last edited 2025-11-16 14:21:52

Hello @Yamaha180 ,

Thank you for contacting our community.

 

Did you get internet information from your ISP? Like, what network connection type is it: PPPoE or dynamic IP?

If it is PPPoE, you need the username, password, and some ISPs need the VLAN ID.

 

For more details, you can refer to Should I use Dynamic IP or PPPoE?

Welcome to Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#2
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Re:Can’t setup my router-Solution
2025-10-13 03:30:15 - last edited 2025-11-16 14:21:52

Hello @Yamaha180 ,

Thank you for contacting our community.

 

Did you get internet information from your ISP? Like, what network connection type is it: PPPoE or dynamic IP?

If it is PPPoE, you need the username, password, and some ISPs need the VLAN ID.

 

For more details, you can refer to Should I use Dynamic IP or PPPoE?

Welcome to Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#2
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Re:Can’t setup my router
2025-12-26 09:05:55

Hello @Yamaha180 ,

We are delighted to announce the release of the Archer BE400 pre-release firmware! This update has new advanced features.

It is recommended that you try this firmware and take advantage of the new features.

New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More

Thank you for your feedback and suggestions.

Welcome to Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#3
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