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Connectivity

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Connectivity
Connectivity
2025-10-12 16:07:10 - last edited 2025-11-16 14:23:05
Model: Archer AXE75  
Hardware Version:
Firmware Version: V1.6

My router was new and installed Mar. 2025.  About a month ago, I started getting 'Connected without internet'.  My internet connection would cut in and out all day.  

Today, I tried moving the router and connecting an ethernet cable to the modem.  That didn't work.  So I put it back to were it was.  Now I can't access the internet through wifi at all.

 

Help!  I don't know what to do next.  Why am I getting that message? 

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Re:Connectivity-Solution
2025-10-13 04:02:03 - last edited 2025-11-16 14:23:05

Hello @Rebecca112 ,

Thanks for contacting our community.

When the internet drops, even you connect the PC to the modem directly but the PC can't access the network, right?

If so, the unstable connectivity should occur on the modem. You need to consult your ISP.

 

If the modem can provide network, please reboot the mdoem and router.

Or, do Mac clone for the Archer AXE75: How do I configure MAC Address Clone on my TP-Link Archer Router?

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
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Re:Connectivity-Solution
2025-10-13 04:02:03 - last edited 2025-11-16 14:23:05

Hello @Rebecca112 ,

Thanks for contacting our community.

When the internet drops, even you connect the PC to the modem directly but the PC can't access the network, right?

If so, the unstable connectivity should occur on the modem. You need to consult your ISP.

 

If the modem can provide network, please reboot the mdoem and router.

Or, do Mac clone for the Archer AXE75: How do I configure MAC Address Clone on my TP-Link Archer Router?

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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