TD-9970 Programming Question
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TD-9970 Programming Question
Model :
Hardware Version :
Firmware Version :
ISP :
We are an ISP in Ontario and started using the TD-9970 for all DSL & VDSL accounts which we program in house and ship to the customer ready to go. The Quick Setup allows you to choose the ISP out of a dropdown list, and to our surprise we were actually in the list. But if we choose ourselves the customer will sync and authenticate but not surf. We have to change it to 'other' in order to make it work.
So we started just setting it to Other all the time, and can get the units to work fine here in the office. But when the customer receives the unit and sets it up in their house they can't surf. We have to have them log in to the unit and the ISP is set to the very top choice which is something like ADSL_3Web. Once we have them switch it to Other they can surf again. We have to do this for EVERY unit every time; it seems like as soon as the modem is connected to a new circuit it defaults back to 3Web as the ISP and they can authenticate but not surf.
I tried doing a full manual program where it doesn't ask for the ISP but it still happened. Is anyone familiar with this issue and know what we can do to avoid this? It seems unique to the 9970, I've never seen this with the 8960/8968 or 8816. Any help would be appreciated.
Hardware Version :
Firmware Version :
ISP :
We are an ISP in Ontario and started using the TD-9970 for all DSL & VDSL accounts which we program in house and ship to the customer ready to go. The Quick Setup allows you to choose the ISP out of a dropdown list, and to our surprise we were actually in the list. But if we choose ourselves the customer will sync and authenticate but not surf. We have to change it to 'other' in order to make it work.
So we started just setting it to Other all the time, and can get the units to work fine here in the office. But when the customer receives the unit and sets it up in their house they can't surf. We have to have them log in to the unit and the ISP is set to the very top choice which is something like ADSL_3Web. Once we have them switch it to Other they can surf again. We have to do this for EVERY unit every time; it seems like as soon as the modem is connected to a new circuit it defaults back to 3Web as the ISP and they can authenticate but not surf.
I tried doing a full manual program where it doesn't ask for the ISP but it still happened. Is anyone familiar with this issue and know what we can do to avoid this? It seems unique to the 9970, I've never seen this with the 8960/8968 or 8816. Any help would be appreciated.
