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KASA Smart iOS App - Fails to Launch

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KASA Smart iOS App - Fails to Launch

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Jardain

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2018-12-01 16:08:46 - last edited 2018-12-01 16:10:08

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KASA Smart iOS App - Fails to Launch

2018-12-01 16:08:46 - last edited 2018-12-01 16:10:08

KASA Smart iOS App continually fails to load past the launch screen. I have restarted the phone, updated the app, uninstalled / reinstalled app and the app still fails to launch.

I am on iOS 12.1 on the iPhone X using KASA Smart version 2.7.1. I'm not sure what else I can do other than do a factory reset on my phone. Any ideas?

4 Reply

Carl

2018-12-03 16:52:00

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Re:KASA Smart iOS App - Fails to Launch

2018-12-03 16:52:00

Jardain,

Thanks for reaching out to us. What I would like to do is get your infromation over to our App Development team. I would need a few more peices of data.

1. What is your IOS build number? For instance I am running 12.1 (16B92).

2. Who is your carrier

3. Does the issue happen on WiFi, LTE/Celluar, or both?

Thank you

Carl | TP-Link Support

Jardain

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2018-12-05 22:54:35

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Re:Re:KASA Smart iOS App - Fails to Launch

2018-12-05 22:54:35

1. 12.1 (16B92)

2. T-Mobile

3. Both

Thanks for your help!

Carl

2018-12-06 19:48:50

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Re:Re:Re:KASA Smart iOS App - Fails to Launch

2018-12-06 19:48:50

Awesome, Thank you soo much. I have contacted my App development team and should have an answer shortly.

Yoda1338

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2019-02-28 00:39:56

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Re:Re:Re:Re:KASA Smart iOS App - Fails to Launch

2019-02-28 00:39:56

Having the same issue with Verison

build 12.1.4 16D57

Iphone 10x

Jardain

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2018-12-01 16:08:46 - last edited 2018-12-01 16:10:08

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