Kasa App Smart actions

Kasa App Smart actions
Kasa App Smart actions
2019-12-06 21:50:55 - last edited 2019-12-10 13:25:44
Model: HS100
Hardware Version:
Firmware Version: 2.17

Here is the issue I have:

I have many smart plugs and smart switches setup. If I setup a schedule on each device, they seem to work flawlessly.

I created 2 scenes one called "Xmas On' and the other called "Xmas Off'.

The scene behavior has numerous switches included that are either in the on state or the off state.

If I run each scene, it works as expected, all the devices will either turn on or off.

I then created 2 smart actions, one called 'Christmas On' and the other called "Christmas Off'.

In each action I have the scene name as "Xmas On' or 'Xmas Off' accordingly with a set time for each action to run.

 

Most of the time the scene actions work at the time they are set for but sometimes they do not run, usually the "Off" action moreso than the "On action.

Remember, as I mentioned in the first ine, when the device had the schedule attached directly to it, I never had an issue.

 

In trying to troubleshoot this, I go to the 'Activity' tab expecting to see an entry when the actions are actually fired off but I have never seen any entries in the activity, every single day says 'No events today' so I am not sure what is supposed to be in the Activity tab but I would suspect it should show when actions are triggered etc.

 

So, without any logging, how can I see what the issue is with the actions not running when they should?

 

I will mention again that if I run the scene manually it fires the action every time, its the scheduled action that does not always run. Please fix the logging (Activity) as well.

 

If you have any idea as to what I can try as I have the latest app, I have tried uninstalling and reinstalling it many times already. The issue is intermittent as it sometimes will run for days without an issue, then all of a sudden, one day, one of the actions will not run (or that is the assumption without logs).

 

Update: I just saw in the kasa apps help that for smart actions to work you need a tp link smart router? If that's true then I can deal with it but I do not have a smart router and the smart actions still work most of the time anyway, why would that be?

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1 Accepted Solution
Re:Kasa App Smart actions-Solution
2019-12-13 17:31:10 - last edited 2019-12-14 13:41:53

For those with existing smart actions, please remove them from the app altogether and create a new one. Smart home team mentioned they modified the cloud server that should get the feature working again.

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12 Replies
Re:Kasa App Smart actions
2019-12-08 19:52:06

@billshk13 

I had the similar setup for Xmas lights. Smart action scheduler was working to turn on and off a Xmas scene. However it stopped working a few days ago. I've tried everything with no luck. I don't have the tp link router when it worked. So not sure what the deal is. If I set the schedule on each device it works. It's just the scheduling on the smart action scenes that stopped working. 

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Re:Kasa App Smart actions
2019-12-10 01:55:26

@PhanMan I have the same exact problem. Started last week sometime.

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Re:Kasa App Smart actions
2019-12-10 05:50:27

@billshk13 

 

I've been having the same issue for about a week. I have afternoon and night routines that won't run now no matter what I try. 

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Re:Kasa App Smart actions
2019-12-10 06:44:46 - last edited 2019-12-14 13:42:02

@am4522 I was on chat with support for an hour tonight. I tried all sorts of troubleshooting, nothing helped. I scheduled each device as a work around for now.

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Re:Kasa App Smart actions
2019-12-10 17:41:42

@mctaylor thanks for the update. So did support come to the conclusion that it must be an error on their end? Really hoping they'll address it soon. I would have thought this might have been tied to an app update but the latest version came out a month ago. 

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Re:Kasa App Smart actions
2019-12-10 18:14:44

@billshk13 

 

Same problem as you and everyone else. Something clearly broke last week with Smart Actions and support is still clueless about it.

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Re:Kasa App Smart actions-Solution
2019-12-13 17:31:10 - last edited 2019-12-14 13:41:53

For those with existing smart actions, please remove them from the app altogether and create a new one. Smart home team mentioned they modified the cloud server that should get the feature working again.

Best Solution
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Re:Kasa App Smart actions
2019-12-13 18:22:45
I tried that a couple days ago and it didn't work. Was this a change since then to fix the problem?
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Re:Kasa App Smart actions
2019-12-13 21:53:32

@Tony 

I just tested it and can confirm the issue has been fixed. Thanks!  

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Re:Kasa App Smart actions
2019-12-13 22:20:22

I have still yet to see anything show up in the 'Activity' tab. At least I would expect it to show when a smart action was run and at most I would expect all activity (device timer/schedule trigger, scenes run, etc). Does anyone else ever see anything in the activity? 

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