HS200 plugs keep disconnecting every day or 2

HS200 plugs keep disconnecting every day or 2
HS200 plugs keep disconnecting every day or 2
2019-03-07 02:24:17
Model: HS200
Hardware Version: V1
Firmware Version: 1.2.5

I've been having problems with my switches for the past month where they keep disconnecting.  Actually, not disconnecting but refusing connections.  I know they arent disconnected since I can still ping them and see them on the netwokr but trying to control them via the kasa app shows they are offline.

 

If I try and control them directly I get 

 

"Error: read ECONNRESET"

 

I was also getting "Error: connect ECONNREFUSED" the other day.

 

The only way to bring them back is to physically press the reboot button.

 

This is happening to 3 devices at the right now.

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#1
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3 Replies
Re:HS200 plugs keep disconnecting every day or 2
2019-03-07 17:50:08

@Scott.St 

 

 

Scott, 

 

I'm not sure about that error,  Can you provide a screenshot so we can see how its displayed and provide it to our software team for investigation?

 

 

thank you 

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Re:Re:HS200 plugs keep disconnecting every day or 2
2019-06-11 05:54:45 - last edited 2019-06-11 06:06:27

I just saw this post and I've been having the same problems too.  My KP200 dual wifi outlet keeps disconnecting every couple of days.  I thought it was my wifi router.  So I ended up buying a synology MR2200.  I have had no issues with any other device in the house including the TPlink HS103P2 mini plugs.

 

My setup:

Synology MR2200 - never had to reboot unit (router is sitting 2 feet away from the KP200 outlet)

KP200 (1 unit)

HS103P2 (2 units)

No outages/brownouts (I have solar panels + 2 lithium battery packs)

 

The ONLY way I can get the KP200 working again is by doing a complete reset.  Is there a resolution?

 

Please advise

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#3
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Re:Re:HS200 plugs keep disconnecting every day or 2
2019-08-16 00:01:14

I am having the exact same issue.    It seems to be common issue.   Can we get some fix / solution posted?

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