@Kevin_Z do all wireless devices have failed to detect the TP-Link wifi? Yes, none of my WiFi devices can connect.  I purchased this AX6000 December 2019.

@Kevin_Z 

I have had less than a month and this morning at 2:00am both 2.4g and 5G WiFi are not working at all. None of my devices can see the router, it does not show up. I have macs, PCs, IPhone, Android, ipads.  I  Rebooted, unplugged, let sit, nothing. Cannot access router at all via WiFi from any device.  Can someone provide a solution? I purchase on April 1, 2020 no April fool joke! Purchase info attached. 

 

@StarryNight this sounds like what happened to me.  I had to work with tp-link tech support rebooting, unplugging, and retrying every type of scenario.  It took a few weeks but TP-link finally agreed to replace my old router with a refurbished one.  Thank goodness I had my previous router or I would have been without WiFi for almost 2 months.

@Dmand 

REFURBISHED? They should provide a brand new one if defective. Had this for 30 days. 
 

Me too, I have my Net Gear N9500  router that has been working for 9 years without one issue and thought it was time for an upgrade due to the number of people on at once since we are all home. I installed that back to get me operational.  

Did you perform a reset? What happened? And how did you work on it with Tech Support when you had issues? 
 

I now reset the AX6000 unit and it now has WiFi but I am not going to install it back as a primary. This new router should not be doing this. All I am reading is nothing but issues with this router. They should provide a quick resolution. 
 

Thanks